CLIENT CARE AND SERVICE INFORMATION
Set out below is the information required by the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society (“Law Society”).
1. Client Care and Service:
The Law Society client care and service information is set out below.
Whatever legal services your lawyer is providing, he or she must:
- Act competently, in a timely way, and in accordance with instructions received and arrangements made.
- Protect and promote your interests and act for you free from compromising influences or loyalties.
- Discuss with you your objectives and how they should best be achieved.
- Provide you with information about the work to be done, who will do it and the way the services will be provided.
- Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
- Give you clear information and advice.
- Protect your privacy and ensure appropriate confidentiality.
- Treat you fairly, respectfully and without discrimination.
- Keep you informed about the work being done and advise you when it is completed.
- Let you know how to make a complaint and deal with any complaint promptly and fairly.
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.
If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.
The basis on which fees will be charged is set out in our letter of engagement. When payment of fees is to be made is set out in our Terms of Engagement.
We may deduct from any funds held on your behalf in our trust account any fees, expenses, disbursements, office service fees or account service fees for which we have provided an invoice.
3. Persons Responsible for the Work:
The names and status of the person or persons who will have the general carriage of or overall responsibility for the services we provide for you are set out in our letter of engagement.
4. Lawyers Fidelity Fund:
The Law Society maintains the Lawyers Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000.00. Except in certain circumstances specified in the Lawyers and Conveyancers Act 2006 the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.
5. Professional Indemnity Insurance:
We hold professional indemnity insurance that exceeds the minimum standards specified by the Law Society.
Minimum standards of the Law Society are as follows:
The indemnity limit is the greater of $1 million per practice or $0.75 million for each partner (or in the case of an incorporated law firm, for each lawyer shareholder) within the practice.
b) The indemnity limit applies either:
(i) on an aggregated basis to claims made in the policy period with not less than one automatic reinstatement; or
(ii) on any one claim basis with no aggregate limit.
(c) The excess payable does not exceed 1% of the indemnity fund.
We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, please refer your complaint to the person in our firm who has overall responsibility for your work.
If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you should refer your complaint to a Director. They can be contacted as follows:
- By letter;
- By email at [email protected]; [email protected]; or [email protected]; or
- By telephoning them on +64 (0)9 574 5316.
If we have been unable to resolve a complaint or concern, you may contact:
The Lawyers Complaints Service
Phone: 0800 261 801
Email: [email protected]
7. Limitations on extent of our Obligations or Liability:
Any limitations on the extent of our obligations to you or any limitation or exclusion of liability are set out in our letter of engagement and our Terms of Engagement.