Customer Feedback Request - DG Law Limited

First/Last Name: *

Email Address: *

Organisation Name: (Optional)

Client Reference Number: (Optional)

For each of the following statements, please select whether you:

We provide a polite and courteous welcome from our receptionist: *

1 2 3 4 5 6 Not Applicable

We answer the telephone promptly and courteously: *

1 2 3 4 5 6 Not Applicable

We respond to voicemail messages promptly: *

1 2 3 4 5 6 Not Applicable

We are available when you want to see us: *

1 2 3 4 5 6 Not Applicable

We listen to what you say: *

1 2 3 4 5 6 Not Applicable

We communicate with you in a courteous and timely manner: *

1 2 3 4 5 6 Not Applicable

We keep to our promised deadlines: *

1 2 3 4 5 6 Not Applicable

We produce documents that are set out, in plain English and are easy to understand: *

1 2 3 4 5 6 Not Applicable

We carry out your instructions as required: *

1 2 3 4 5 6 Not Applicable

We understand your business and its challenges: *

1 2 3 4 5 6 Not Applicable

We are pro-active in our relationship; we anticipate your needs: *

1 2 3 4 5 6 Not Applicable

We charge fees that you believe represent value for money: *

1 2 3 4 5 6 Not Applicable

With reference to our most recent work for you was the fee charged: *

Less than expected?

About what you expected?

More than expected?

Not Applicable

Do you have any comments to make about our fees and the value of service you received?: *

What do you like about DG Law: *

What do you least like about DG Law: *

In Conclusion, you rate the quality of our service as: *

Excellent

Very Good

Okay

Could be better

Terrible

Is there anything else you would like to add?: *